Frequently Asked Questions

Frequently Asked Questions

Ordering & Account Management

You can place an order directly through our website by browsing the product categories, adding items to your cart, and proceeding to checkout. If you need further help, please contact us via Email or Phone.

While you can browse products without an account, creating one allows you to track orders, save preferences, and access exclusive discounts.

Yes, we accommodate bulk orders.  Please contact our sales team at (03) 5241 6110 or email info@hepburnbeverages.com.au for assistance.

After placing an order, you’ll receive a confirmation email with tracking details. You can also track orders through your account dashboard.

Shipping & Delivery

Delivery charges are calculated at checkout based on your location and order total.

We deliver across Australia, excluding PO Boxes and certain remote locations. At checkout the options for your postcode and suburb will appear.

Delivery times vary by location. The options and choices will be shown at the checkout stage.

Yes, you can pick up orders by appointment from our warehouse at 6 Industry Place, Corio, VIC 3214 during business hours (08:30 am – 04:30 pm).

Returns & Refunds

You can read our full Privacy Policy here. It explains how we collect, use, and protect your information.

Payments & Security

We accept various payment methods, including credit/debit cards and secure online payment gateways.
Yes, we use industry-standard encryption to protect your payment details.

Products & Availability

Yes, in fact this is our main business.  Please register your business with us and we will commence the process

The best catalogue is our website, which shows all of the products and prices in detail.  Make sure you are logged in for the best experience.

Absolutely. For custom orders or specific product requests, please reach out to our sales team at info@hepburnbeverages.com.au

Business & Wholesale Inquiries

Certainly. Register on our website and provide your business details to set up an account.

Yes, we cater to various businesses, including cafes, restaurants, offices, and retail stores.