Frequently Asked Questions

Ordering & Account Management

How do I place an order?

You can place an order directly through our website by browsing the product categories, adding items to your cart, and proceeding to checkout. If you need further help, please contact us via Email or Phone.

Do I need to create an account to order?

While you can browse products without an account, creating one allows you to track orders, save preferences, and access exclusive discounts.

Can I place bulk orders?

Yes, we accommodate bulk orders. Please contact our sales team at (03) 5241 6110 or email info@hepburnbeverages.com.au for assistance.

How can I track my order?

After placing an order, you’ll receive a confirmation email with tracking details. You can also track orders through your account dashboard.

Shipping & Delivery

What are your delivery charges?

Delivery charges are calculated at checkout based on your location and order total.

Do you deliver to my area?

We deliver across Australia, excluding PO Boxes and certain remote locations. At checkout the options for your postcode and suburb will appear.

How long will my delivery take?

Delivery times vary by location. The options and choices will be shown at the checkout stage.

Can I pick up my order?

Yes, you can pick up orders by appointment from our warehouse at 6 Industry Place, Corio, VIC 3214 during business hours (08:30 am – 04:30 pm).

Returns & Refunds

Where can I find your Privacy Policy?

You can read our full Privacy Policy here. It explains how we collect, use, and protect your information.

Payments & Security

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and secure online payment gateways.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment details.

Products & Availability

Do you offer wholesale pricing?

Yes, in fact this is our main business. Please register your business with us and we will commence the process

Do you offer product Catalogue?

The best catalogue is our website, which shows all of the products and prices in detail. Make sure you are logged in for the best experience.

Can I request a custom order?

Absolutely. For custom orders or specific product requests, please reach out to our sales team at info@hepburnbeverages.com.au

Business & Wholesale Inquiries

Can I set up a business account?

Certainly. Register on our website and provide your business details to set up an account.

Do you supply to cafes and restaurants?

Yes, we cater to various businesses, including cafes, restaurants, offices, and retail stores.

Frequently Asked Questions